FAQ

1. What products do you sell?
We offer a wide range of gardening and home décor products including artificial plants, garden stones, compost, fence posts, decking boards, and water butts.

2. Where are you located?
Our store is located at 63-66 Hatton Garden, London, EC1N 8LE, United Kingdom.

3. What are your opening hours?
We are open 24 hours, 7 days a week, and also operate an online store for your convenience.

4. How can I place an order?
You can place orders directly through our website at thegardenmarket.shop. Simply add products to your cart and proceed to checkout.

5. What payment methods do you accept?
Currently, we accept payments via PayPal. You can pay securely using your PayPal account or with debit/credit cards via PayPal guest checkout.

6. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are delivered within 3-7 business days. Please refer to our Shipping Policy for more details.

7. Do you offer express delivery?
No, currently we do not offer express delivery. We partner with Royal Mail for standard shipping.

8. Can I return a product?
Yes, most new and unopened items can be returned within 30 days of delivery. Please see our Return and Refund Policy for full details.

9. How do I contact customer support?
You can reach us by phone at +44 333 880 8775 or by email at support@thegardenmarket.shop.

10. Is my personal information safe?
Absolutely. We prioritize your privacy and use secure payment systems. For more information, please review our Privacy Policy.